Privacy Policy

Last updated: October 2026

1. Who We Are

This Privacy Policy explains how Shock Help (“we”, “us”, “our”) collects, uses and protects personal information when you visit shockhelp.com, contact us, or use our electrical repair and installation services. If you have questions about this policy, contact us at contact@shockhelp.com.

2. Information We Collect

We collect only what we need to respond to you and deliver our services:

• Contact details you provide, such as your name, phone number and email address.
• Job information, including the service address, a description of the electrical problem, photos you choose to send, and preferred appointment times.
• Transaction records, such as quotes, invoices and payment confirmations. We do not store full card or bank credentials on this website.
• Technical data collected automatically when you browse, such as IP address, browser type, device information and pages visited, as described in our Cookie Policy.

3. How We Use Your Information

• To respond to enquiries, call you back and arrange visits.
• To carry out, document and guarantee the work you request, including test results and service records.
• To issue quotes and invoices and keep proper financial records.
• To send service-related messages, such as appointment confirmations or follow-up on work completed.
• To keep our website secure, prevent spam and improve how it works.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Legal Basis for Processing

We process personal information because it is necessary to perform a contract with you or to take steps at your request before entering into one, to comply with legal obligations such as record keeping, for our legitimate interests in running a safe and efficient business, or with your consent where consent is required.

5. Sharing Your Information

We share information only where necessary: with our electricians and staff who handle your job; with service providers who host our website, process form submissions or provide email and backup services; with suppliers or manufacturers when processing a warranty claim; and with authorities when required by law. All providers are expected to protect your data and use it only for the purpose we specify.

6. How Long We Keep Information

Enquiries that do not lead to work are deleted within twelve months. Job records, test results and invoices are kept for as long as needed to honour guarantees, respond to safety questions about work we carried out and meet accounting obligations, after which they are securely deleted.

7. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted administrative access, login protection, regular software updates and secure backups. No system is completely secure, so please avoid sending sensitive information, such as passwords or bank details, through our contact form.

8. Your Rights

You may ask to access the personal information we hold about you, correct inaccurate information, request deletion where we have no legal reason to keep it, object to certain processing, or withdraw consent at any time. To make a request, email contact@shockhelp.com. We may need to verify your identity before responding.

9. Children’s Privacy

Our services are intended for adults responsible for a property. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may link to external sites, such as map services. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

11. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. The date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.